Service Desk Institute® (Accredited by PeopleCert)

Service Desk Institute® training, accredited by PeopleCert, focuses on enhancing service desk operations and customer support. It helps professionals develop skills to improve service quality, efficiency, and user satisfaction.

DESCRIPTION

CODE

DAY(S)

OCT

NOV

DEC

USUAL

SPECIAL

ACTIONS

Service Management

Description

Description

Description

Description

Description

Description

Description

Description

Service Desk Analyst (Include Exam) - Eng (Virtual)

SDA

3

8-10


3-5

49,900

Pls. Call

 

Service Desk Manager (Include Exam) - Eng (Virtual)

SDM

4



9-12

59,900

Pls. Call

 

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