The Information Technology Infrastructure Library (ITIL®) is a consistent and complete set of best practices and documentation describing an approach to IT Service Management. Adopting ITIL provides organizations with the means to become more cost effective by improving existing processes as well as adopting new processes and disciplines. This widely adopted framework has many benefits and advantages for an organization when successfully implemented, including improvement of service levels, reduction of costs, alignment with business goals, better customer satisfaction and improved delivery of IT services. With ITIL now an international quality standard (ISO/IEC 20000), your organization can receive independent verification of IT Service Management excellence.
Key to the success of any ITIL implementation is the education and certification of all involved resources. The official ITIL qualification scheme has been designed to provide critical knowledge to individuals working to implement ITIL. The qualification scheme is built up of different levels and each level is designed to provide skills that builds on the knowledge gained in the previous level.